Terms and Conditions

Purchasing Wattson? What is the contract between us?
These terms and conditions apply to orders for purchase placed on this website.
Prices & Delivery charges
Prices shown on this site are in Pounds Sterling, Intelligent Global Energy Management is registered for VAT our VAT number is 919268786.
Delivery charges are calculated by estimated total weight at the checkout including an amount to cover the costs of processing and packaging. You are able to select a preference for delivery method at the checkout.  Very occasionally use an alternative delivery method if it provides equal or better value.
For UK and NI the delivery charge is 2.50. For international deliveries the charge is computed at checkout based on location.
After you have placed your order we will send a confirmation email summarising the items ordered, the delivery method and total cost. If there are any errors you should notify us by email immediately. Once the payment for your order has been confirmed, the goods will be packaged and dispatched by the chosen delivery method.
No contract will exist between you and Intelligent Global Energy Management for the sale of goods by us to you until your credit/debit card has been charged, we have raised an invoice and the goods have been dispatched.
This shall be deemed to be our acceptance of your offer and to have been effectively communicated to you. Our contract is to be interpreted and enforced with the laws of England, in its entirety and will be subject to the jurisdiction of the English courts. This does not affect your statutory rights as a consumer. Please note that some of our processes are manual and even with the best of intentions, errors can arise. We carry out frequent checks to detect any errors. If they do occur, we will act immediately to minimise inconvenience and disappointment that may be caused.
Payment Details
Payments are processed online in real-time by HSBC using a secure gateway service. All transactions are encrypted and we never actually see your card details. The card transactions are all handled on SSL secure servers via https:// pages, this means that when you go to checkout you will enter a completely different website. This is HSBC's site. When your card transaction is complete, you will return to our website. Charges will be in Pounds Sterling.
We can accept payments from MasterCard Visa, Visa Electron, Visa Debit, Maestro, Solo.
All our products and accessories are guaranteed for a period of one year from the date of purchase. You should retain your receipt/invoice as proof of purchase in the unlikely event that your product develops a fault and requires attention. Our guarantee does not cover batteries, mis-use or negligence.
Complaints
We aim to provide outstanding customer service and will do everything we can to resolve any issues you may have in a polite and amicable manner. If you have not yet found a satisfactory resolution do email our customer support team including your full contact details at support@i-pem.com. We will contact you to resolve  your concerns.
What happens once an order has been placed?
Under normal circumstances, items ordered are normally dispatched within 5 working days. Please allow up to 14 days for delivery. If you have not received your goods within the above timeframe, please contact our customer services department by email at support@i-pem.com.
Cancellation Rights orders placed in error
It is advisable that you cancel any orders placed in error by contacting us immediately either by email support@i-pem.com or telephone on +44 (0) 207 127 4504  or by sending a Fax to  +44 (0) 207 681 2077 before they are invoiced and dispatched. Requests for cancellations sent via email may not be actioned for 36 hours in extremely busy periods, which may result in the order being dispatched. Once the goods have been dispatched, your cancellation rights are covered by the distance selling regulations.
Failure to accept delivery of Goods once dispatched
All deliveries require a signature at the agreed delivery address, which means that you will need to be in attendance at the delivery address to accept the goods. Royal Mail will make only one attempt at delivery, after which the goods will be made available for you to collect at your local sorting office on production of ID. Royal Mail will only hold non-delivered items for one week, after which they are automatically returned to the sender. In the event that you do not accept delivery of the goods which you have ordered and we receive them back in as new condition, we will arrange for a refund within 30 days of receipt, less the postage and packaging charge and a 10% re-stocking fee.
Unwanted Goods - Distance Selling Regulations
You may cancel your order within seven working days from the date you receive the goods. You must notify us immediately and return the unwanted goods to us unopened, unused and in their original packaging at your own risk and expense within 14 days of your order. Provided that you return the unwanted goods unused and in their original packaging within 14 days of your order, we will credit your payment card with the cost of the unwanted goods minus our delivery charges/costs within thirty days of the date we receive the goods. If the goods have been used or are not in resaleable condition we reserve the right to refuse and return them to you at your expense. In the event that goods are returned, the actual cost of shipping will be applied, which may include additional charges for attempted deliveries where the delivery address was unattended or there was no reply.
Return of Faulty, Incorrect or Sub-standard Products
If any item you receive is faulty, incorrect or damaged in transit, we will replace it free of charge, you must notify us by phone or e-mail within 24 hours of delivery. If we do not receive such notification from you within 24 hours of delivery, the goods are deemed to have been received by you in good working order.
Price Changes
We reserve the right to change prices without prior notification. We will not increase the price of an item you have ordered after you have placed your order unless there was a genuine pricing error.
Pricing Errors
Although we make every effort to ensure the prices on the website are correct, mistakes may sometimes be made. If we discover a mistake in the price of an item you have ordered we will inform you and provide the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you or we receive no reply from you, we will cancel the order. If your order is cancelled and you have already paid for the products you will receive a full refund.
Limitation of Liability
We will not be liable to you: For any loss of profit, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the products you ordered which was not within our reasonable contemplation as a probable result of a breach of contract on our part at the time that our contract with you was concluded. Where performance of any obligations to you is prevented, frustrated or impeded by any circumstance or caused beyond our reasonable control.
Seller Liability
The seller does not accept liability for shortages in quantities delivered unless the buyer notifies the seller of any claim of short delivery of the goods within 24 hours of delivery. In such circumstances the seller's liability shall be restricted to making good the shortfall.
Making Returns
Goods may be returned by post or courier by repackaging them securely within their original packaging and delivering them to us at:
Intelligent Power and Energy Management, Office 4, 5 Percy Street, London, W1T 1DG
Returns are made at your own risk and expense. We recommend that you use an insured registered mail service because returns not received by us cannot be credited to you. Refunds will be credited to your original payment card. We cannot accept liability for any returns which are lost in the post.
General